Support Policy

Last updated: December 12, 2025

We aim to provide timely, helpful support to all customers. Support scope and SLAs may vary by pricing plan.

Channels

• Email support: business hours, Monday–Friday.
• In‑app help and documentation: 24/7 access.

Response Times

• General inquiries: 1–2 business days.
• Service affecting issues: best‑effort same‑day response.

Out of Scope

Custom development, third‑party software, or infrastructure not managed by us.